Once your baseline competencies are defined, what methods will you use to help new hires acquire this initial competency? At a minimum, a new hire should expect:
Define a formal education program that each new hire must successfully complete as part of their training program. An example of a best practice education program is The Sullivan Group's Triage Fundamentals Program, created by experienced triage trainers, to ensure nurses have a concrete understanding of the core concepts critical to triage success.
If your new hire has prior healthcare experience, you might modify their formal education requirements or timeline. Some organizations offer a test-out option for experienced nurses to bypass certain courses.
You can read more about how to structure your triage education program here.
Be mindful that each nurse has a unique learning style. Your program should incorporate a variety of teaching and assessment methods so each nurse has the opportunity to grasp concepts and be successful.
As a model, The Sullivan Group's education programs are built upon our RSQ® Education Principles consisting of five core pillars of educational excellence for adult learners.