Give your providers access to the communication training they need to positively impact the patient satisfaction metrics by which they are measured. Our PatientSET Program delivers actionable training to improve bedside communication and leave both patients and providers more satisfied with their encounter. Organizations who implement this training see fewer patients complaints and medico-legal headaches.
Concepts applied to real patient scenarios to resonate with past experiences and maximize experiential learning
Produced by physician peers and leaders to align with day-to-day practice and address real situations clinicians face
Episodic, video-based learning delivers this best practice education that's easy to access from any device
Man with cough - Wrong Way
First Impression; Woman with trouble breathing, heart racing - Wrong Way
Game-time; Man with coughing up blood - Right Way
First Impression; Woman with headache & angry spouse - Right Way
Man with cough/case of missed lung cancer - Right & Wrong Way
Man with blood in stool/case of missed colon cancer - Right & Wrong Way
Woman with dyspnea and heart racing/case of missed pulmonary embolism - Right & Wrong Way
Man with cough, fever - Wrong Way
First Impression - Right Way
Game-Time - Right Way
Final Closing & Thank You - Right Way
Woman with dyspnea and heart racing - Right & Wrong Way
Missed Appendicitis - Right & Wrong Way
Missed Pulmonary Embolism - Right & Wrong Way
Post-procedure Wound Infection - Right & Wrong Way
"The whole series was really helpful. The videos are more helpful than just reading words. It makes you aware of your nonverbal signs that you send to patients and families that can make or break the relationship. I see why people get poor ratings when they act like this."
"This was a particularly valuable activity and reminded/reinforced very basic but crucial interpersonal skills. I was also intrigued by the evidence correlating patient satisfaction with malpractice activity."
"Excellent presentations and adaptation of scenarios. This is exactly what we encounter on a daily basis. "