Most medical errors and resulting litigation involve failures of communication. Enable effective post-event communication with our RSQ® Solutions - Communication & Resolution Program. This scalable program teaches your staff the basics of empathy and effective patient communication that result in increased patient and provider satisfaction and decreased litigation risk.
Video examples maximize learning retention by applying concepts to real patient communication situations
Tangible tips to guide patient and family interaction in these difficult situations
Easily access this best practice training from any device
Explore the communication and resolution movement via case studies, Learn a method of communicating bad news to patients who experience unanticipated adverse outcomes as a result of a medical error, as well as disclosure, apology & offer.
Differentiate between empathy and apology and when each is appropriate, Explain how empathy influences patient and provider satisfaction and the financial well-being of your hospital, Illustrate what happens when open communication is not used.
Refresh staff member with this quick communication and resolution video overview to review if an adverse event happens, including how to communicate with a combative family member and tips to communicate effectively.
"This course was beautifully done. Very Engaging. I liked the short videos with experts."
"Appreciated the videos that were interspersed in the learning. Really reinforced the points!"