---
title: Communication and Resolution Training
description: Give your providers access to the patient experience and communication training they need to positively impact the patient satisfaction metrics by which they are measured.
---

[![The-Sullivan-Group](https://info.thesullivangroup.com/hs-fs/hubfs/TSG%20logo%20with%20arc%20CMYK%20blue%20100%2050%200%2010%20NEW%20BLUE.png?width=215&height=133&name=TSG%20logo%20with%20arc%20CMYK%20blue%20100%2050%200%2010%20NEW%20BLUE.png "The-Sullivan-Group")](https://www.thesullivangroup.com/RSQSolutions/)

- [(630)268-1188](tel:+16302681188)
- <https://www.thesullivangroup.com/RSQSolutions/index.php/client-login/>
- <https://www.thesullivangroup.com/RSQSolutions/index.php/course-purchase-home/>

 Menu

- [ED Guidance](https://www.thesullivangroup.com/RSQSolutions/services-solutions/emr-decision-support/nuance/)
- Education 
    - Ambulatory 
          - [Primary Care](https://info.thesullivangroup.com/primary-care-cme-training)
          - [Urgent Care](https://www.thesullivangroup.com/RSQSolutions/services-solutions/high-risk-rsq-solutions/urgent-care-risk-management/)
          - [Specialty Care](https://info.thesullivangroup.com/specialty-care-cme-training)
    - Enterprise 
          - [Physician Integration](https://info.thesullivangroup.com/physician-integration-education)
          - [Nursing Clinical Excellence](https://info.thesullivangroup.com/emergency-department-nursing-training)
          - [Patient Safety Fundamentals](https://www.thesullivangroup.com/RSQSolutions/services-solutions/enterprise-rsq-solutions/core-program-patient-safetey-goals/)
          - [Medical-Legal Essentials](https://info.thesullivangroup.com/medical-legal-training)
          - [Communication & Resolution](https://www.thesullivangroup.com/RSQSolutions/services-solutions/enterprise-rsq-solutions/conflict-management-in-healthcare/)
          - [Patient Experience](https://www.thesullivangroup.com/RSQSolutions/services-solutions/enterprise-rsq-solutions/patient-experience/)
          - [Behavioral Health & Violence](https://info.thesullivangroup.com/behaviorial-health-violence-training)
    - Hospital-Based 
          - [Emergency Medicine](https://info.thesullivangroup.com/emergency-medicine-cme-training)
          - [Obstetrics](https://info.thesullivangroup.com/training-to-improve-patient-safety-in-obstetrics)
          - [Hospital Medicine](https://info.thesullivangroup.com/hospital-medicine-cme-training)
          - [Surgery](https://info.thesullivangroup.com/surgery-cme-training)
          - [Triage](https://info.thesullivangroup.com/triage-training)
    - [Critical Access Hospitals](https://info.thesullivangroup.com/critical-access-hospital-cme-training)
    - [RSQ® Consulting](https://www.thesullivangroup.com/RSQSolutions/services-solutions/rsq-consulting-services/)
- [EMR Content](https://www.thesullivangroup.com/RSQSolutions/services-solutions/emr-decision-support/) 
    - [MEDHOST](https://www.thesullivangroup.com/RSQSolutions/services-solutions/emr-decision-support/medhost-edis/)
    - [PulseCheck](https://www.thesullivangroup.com/RSQSolutions/services-solutions/emr-decision-support/optum-ed-pulsecheck/)
    - [MEDITECH](https://www.thesullivangroup.com/RSQSolutions/services-solutions/emr-decision-support/meditech/)
    - [Epic](https://www.thesullivangroup.com/RSQSolutions/services-solutions/emr-decision-support/epic/)
    - [Cerner](https://www.thesullivangroup.com/RSQSolutions/services-solutions/emr-decision-support/epic/)
- [About](https://www.thesullivangroup.com/RSQSolutions/index.php/about-us) 
    - [Our Team](https://www.thesullivangroup.com/RSQSolutions/about-us/our-team/)
    - [Clients & Partners](https://www.thesullivangroup.com/RSQSolutions/about-us/clients-partners/)
    - [Innovation Lab](https://info.thesullivangroup.com/innovation-lab)
    - [RSQ® Cycle](https://www.thesullivangroup.com/RSQSolutions/about-us/rsq-cycle/)
    - [RSQ® Collaborative](https://www.thesullivangroup.com/RSQSolutions/about-us/rsq-collaborative/)
    - [Media](https://www.thesullivangroup.com/RSQSolutions/news-events/media/)
- Resources 
    - [Blog](https://www.thesullivangroup.com/RSQSolutions/rsq-corner/blog-articles/)
    - [Clinical Cases](https://www.thesullivangroup.com/RSQSolutions/clinical-cases/)
    - [Resource Library](https://www.thesullivangroup.com/RSQSolutions/rsq-corner/risk-resources/)
    - [Newsletters](https://www.thesullivangroup.com/RSQSolutions/index.php/rsq-corner/tsg-quarterly)
    - [Webinars](https://www.thesullivangroup.com/RSQSolutions/rsq-corner/webinars/)
- [Contact](https://www.thesullivangroup.com/RSQSolutions/contact-us/)

- [ED Guidance](https://www.thesullivangroup.com/RSQSolutions/services-solutions/emr-decision-support/nuance/)
- Education 
    - Ambulatory 
          - [Primary Care](https://info.thesullivangroup.com/primary-care-cme-training)
          - [Urgent Care](https://www.thesullivangroup.com/RSQSolutions/services-solutions/high-risk-rsq-solutions/urgent-care-risk-management/)
          - [Specialty Care](https://info.thesullivangroup.com/specialty-care-cme-training)
    - Enterprise 
          - [Physician Integration](https://info.thesullivangroup.com/physician-integration-education)
          - [Nursing Clinical Excellence](https://info.thesullivangroup.com/emergency-department-nursing-training)
          - [Patient Safety Fundamentals](https://www.thesullivangroup.com/RSQSolutions/services-solutions/enterprise-rsq-solutions/core-program-patient-safetey-goals/)
          - [Medical-Legal Essentials](https://info.thesullivangroup.com/medical-legal-training)
          - [Communication & Resolution](https://www.thesullivangroup.com/RSQSolutions/services-solutions/enterprise-rsq-solutions/conflict-management-in-healthcare/)
          - [Patient Experience](https://www.thesullivangroup.com/RSQSolutions/services-solutions/enterprise-rsq-solutions/patient-experience/)
          - [Behavioral Health & Violence](https://info.thesullivangroup.com/behaviorial-health-violence-training)
    - Hospital-Based 
          - [Emergency Medicine](https://info.thesullivangroup.com/emergency-medicine-cme-training)
          - [Obstetrics](https://info.thesullivangroup.com/training-to-improve-patient-safety-in-obstetrics)
          - [Hospital Medicine](https://info.thesullivangroup.com/hospital-medicine-cme-training)
          - [Surgery](https://info.thesullivangroup.com/surgery-cme-training)
          - [Triage](https://info.thesullivangroup.com/triage-training)
    - [Critical Access Hospitals](https://info.thesullivangroup.com/critical-access-hospital-cme-training)
    - [RSQ® Consulting](https://www.thesullivangroup.com/RSQSolutions/services-solutions/rsq-consulting-services/)
- [EMR Content](https://www.thesullivangroup.com/RSQSolutions/services-solutions/emr-decision-support/) 
    - [MEDHOST](https://www.thesullivangroup.com/RSQSolutions/services-solutions/emr-decision-support/medhost-edis/)
    - [PulseCheck](https://www.thesullivangroup.com/RSQSolutions/services-solutions/emr-decision-support/optum-ed-pulsecheck/)
    - [MEDITECH](https://www.thesullivangroup.com/RSQSolutions/services-solutions/emr-decision-support/meditech/)
    - [Epic](https://www.thesullivangroup.com/RSQSolutions/services-solutions/emr-decision-support/epic/)
    - [Cerner](https://www.thesullivangroup.com/RSQSolutions/services-solutions/emr-decision-support/epic/)
- [About](https://www.thesullivangroup.com/RSQSolutions/index.php/about-us) 
    - [Our Team](https://www.thesullivangroup.com/RSQSolutions/about-us/our-team/)
    - [Clients & Partners](https://www.thesullivangroup.com/RSQSolutions/about-us/clients-partners/)
    - [Innovation Lab](https://info.thesullivangroup.com/innovation-lab)
    - [RSQ® Cycle](https://www.thesullivangroup.com/RSQSolutions/about-us/rsq-cycle/)
    - [RSQ® Collaborative](https://www.thesullivangroup.com/RSQSolutions/about-us/rsq-collaborative/)
    - [Media](https://www.thesullivangroup.com/RSQSolutions/news-events/media/)
- Resources 
    - [Blog](https://www.thesullivangroup.com/RSQSolutions/rsq-corner/blog-articles/)
    - [Clinical Cases](https://www.thesullivangroup.com/RSQSolutions/clinical-cases/)
    - [Resource Library](https://www.thesullivangroup.com/RSQSolutions/rsq-corner/risk-resources/)
    - [Newsletters](https://www.thesullivangroup.com/RSQSolutions/index.php/rsq-corner/tsg-quarterly)
    - [Webinars](https://www.thesullivangroup.com/RSQSolutions/rsq-corner/webinars/)
- [Contact](https://www.thesullivangroup.com/RSQSolutions/contact-us/)

# Communicate Effectively After an Adverse Event

 Most medical errors and resulting litigation involve failures of communication. Enable effective post-event communication with our RSQ® Solutions - Communication & Resolution Program. This scalable program teaches your staff the basics of empathy and effective patient communication that result in increased patient and provider satisfaction and decreased litigation risk.

#### [25 Seats $100/month](https://www.thesullivangroup.com/RSQSolutions/payment/?plan_id=5&plan_size=Small%20Team)

#### [50 Seats $200/month](https://www.thesullivangroup.com/RSQSolutions/payment/?plan_id=5&plan_size=Medium%20Team)

#### [51+ Seats Custom Pricing](https://info.thesullivangroup.com/custom-pricing-education)

### Arm Your Clinicians with the Tools to Empathize without Admitting Fault

#### Right & Wrong Way Videos

 Video examples maximize learning retention by applying concepts to real patient communication situations

#### Communication Checklist

 Tangible tips to guide patient and family interaction in these difficult situations

#### Scalable & Accessible

 Easily access this best practice training from any device

## Communication & Resolution Video Library

![](https://info.thesullivangroup.com/hubfs/AGP%20Sales%20Page%20Assets/Communication%20and%20Resolution/Icon%20-%20CR%20Funds%20for%20Leaders.png)

###### Courses Include:

Explore the communication and resolution movement via case studies, Learn a method of communicating bad news to patients who experience unanticipated adverse outcomes as a result of a medical error, as well as disclosure, apology & offer.

[View All Courses](https://info.thesullivangroup.com/hubfs/Course%20Lists/CR-course-list-web-2019_02.19.pdf)

![](https://info.thesullivangroup.com/hubfs/AGP%20Sales%20Page%20Assets/Communication%20and%20Resolution/Icon%20-%20CR%20Empathy%20Post-Event.png)

###### Courses Include:

Differentiate between empathy and apology and when each is appropriate, Explain how empathy influences patient and provider satisfaction and the financial well-being of your hospital, Illustrate what happens when open communication is not used.

[View All Courses](https://info.thesullivangroup.com/hubfs/Course%20Lists/CR-course-list-web-2019_02.19.pdf)

![](https://info.thesullivangroup.com/hubfs/AGP%20Sales%20Page%20Assets/Communication%20and%20Resolution/Icon%20-%20CR%20Just-in-Time.png)

###### Courses Include:

Refresh staff member with this quick communication and resolution video overview to review if an adverse event happens, including how to communicate with a combative family member and tips to communicate effectively.

[View All Courses](https://info.thesullivangroup.com/hubfs/Course%20Lists/CR-course-list-web-2019_02.19.pdf)

[Learn More About TSG Education](https://youtu.be/MEG8_Fw6Arc)

## Case-Based Video Scenarios Outline Right & Wrong Way to Interact

 "This course was beautifully done. Very Engaging. I liked the short videos with experts."

###### Ross W.

## Teaching Critical Communication Skills

 "Appreciated the videos that were interspersed in the learning. Really reinforced the points!"

###### Richard L.

## Choose the Plan That's Right for You

#### Small Team Plan

### 25 Seats

 $100/month

[Start Now](https://www.thesullivangroup.com/RSQSolutions/payment/?plan_id=5&plan_size=Small%20Team)

#### Medium Team Plan

### 50 Seats

 $200/month

[Start Now](https://www.thesullivangroup.com/RSQSolutions/payment/?plan_id=5&plan_size=Medium%20Team)

#### Large Team Plan

### 51+ Seats

 Custom Plan & Pricing

[Contact Us](https://info.thesullivangroup.com/custom-pricing-education)

 Copyright © 1998-2026 The Sullivan Group, All Rights Reserved

 These materials comprise the proprietary information of The Sullivan Group. Unauthorized use, copying or dissemination of these materials is strictly prohibited. U.S. Patent No. 7,197,492.

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