CASE STUDY: Maximizing Patient Experience Scores
Six Common Behaviors Among High-Performing Physicians
As hospitals prioritize patient experience initiatives, emergency department (ED) clinicians are being pressured to improve their individual patient satisfaction scores, often without the necessary support or guidance.
To address the gap in communication training for practicing clinicians, researchers at a community teaching hospital in New Jersey sought to uncover correlation between positive communication strategies and high patient satisfaction scores.
In this case study, you'll discover:
- Which 6 PatientSET™ Behaviors correlate with high patient satisfaction scores
- How low performing physicians improved their scores to nearly the level of the high performers after the study