---
title: Video Decrease Liability Patient Satisfaction Scores Landing Page
description: Watch this video with Patient Experience expert Dr. Doug Finefrock as he explores the benefits associated with increasing HCAHPS Patient Satisfaction Scores.
---

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# ![Decrease Liability Patient SET Video.png](https://info.thesullivangroup.com/hs-fs/hubfs/Videos/Decrease%20Liability%20Patient%20SET%20Video.png?width=320&name=Decrease%20Liability%20Patient%20SET%20Video.png)

# VIDEO: Decrease Liability by Increasing Patient Satisfaction Scores

Patient experience has become increasing important with recent regulatory changes. Dr. Doug Finefrock explores the many benefits associated with increasing HCAHPS Patient Satisfaction Scores.

In this video, you will discover the:

- Relationship between medical liability & patient satisfaction.
- Financial impact improvements can have.
- Best practice training techniques and tools that drive HCAHPS improvements.

### Get Your Video Now